Terms & Conditions




All Gas fires are sold on the understanding that the customer has confirmed with their

own Gas Safe Registered installer that the appliance is suitable for the relevant

installation NAMELY:

1: The chimney flue system is suitable for the model requested (please refer to technical information).

2: The chimney opening sizes are suffice for the particular gas fire (please refer to technical information).

3: The INSET gas fire chosen will have sufficient non-combustible materials i.e. marble, stone etc to be fixed onto (please refer to your Gas Safe engineer).

4: There is suitable ventilation, in that particular room, for any flueless gas fire installation (please refer to technical information).

All gas fires are suitable for natural gas only unless an LPG option has been specifically ordered.

All technical information given out has been obtained directly from the particular manufacturer’s technical information therefore we cannot be held responsible for any errors in the manufacturer’s technical information.

It is advisable that the customer does not arrange an installation date with the Gas Safe engineer until the fire has been received & inspected as we cannot be held responsible for any expenses or costs caused by any delay for the delivery of the appliance. We cannot be liable for any losses or damages after the installation has commenced.


A1: All deliveries are to UK mainland only, via an independent courier service and the total price, including delivery, will be verified upon request of an order.

A2: We cannot be held responsible should an item be offered at a lower price at a later date due to a promotion from a supplier.

A3: The appliance will only be delivered to the billing address given at the time of the order, unless agreed by both parties & will be a kerb-side delivery only.

A4: All goods are subject to availability & may be withdrawn at any time. If a product has been withdrawn by the supplier we will contact you with suggestions of a suitable alternative. Full refunds will be issued should there not be any other suitable option accepted by the customer.

A5: All web site images are taken from official images therefore we cannot be held responsible for any deviations from these images.

A6: The purchase will only become a legally binding contract upon confirmation of the order.

A7: If we, or our suppliers, are out of stock the customer will be made aware of any delays in the dispatching of goods with no costs additionally incurred to ourselves for any delays.

A8: Should the customer require an appliance by a specific date, providing we can obtain the goods, outside the normal couriers Monday – Friday delivery schedule, there may be an additional charge incurred. Please check additional costings when making the order.

A9: All deliveries cover ground floor only. Should you require any special request, as in above ground floor delivery, please inform us at the order stage for us to advise the couriers accordingly.

A10: If you are unable to take delivery on the agreed date please inform us at least 12 hours prior to the date agreed in order that we can contact the courier company to change the delivery schedule. The courier’s policy is that if no-one is at home on the booked day of delivery they will then try to re-deliver for the next three consecutive working days – There will be no extra cost to change the deliver date or for re-delivery of goods.

A11: Please examine the goods as soon as reasonably possible, upon receipt, for any damages or missing items. Any concerns must be stated to us within 2 working days of receipt of the goods by telephone or E-mail. We cannot be held responsible for any damages or missing parts within a reasonable time after delivery.

A12: Should the appliance require additional accessories for installation e.g. a spacer kit for an electric fire, flues for gas stoves etc they must be requested at the time of the purchase. Any accessories not ordered at the time of booking will have the additional accessory & carriage charge. It is recommended that when you place the order that you specify to us the product & the site installation details as we will be able to advise you accordingly.

A13: All products are also available for collection from our showroom in Derby.


B1: If you are not completely satisfied with the product ordered for any reason you have the right to cancel your order within 14 working days from the date of delivery for a refund PROVIDED THAT YOU RETURN THE GOODS, AS RECEIVED, IN “AS NEW” CONDITION & IN THEIR ORIGINAL PACKAGING.

The original postage & package paid by the customer, or by Derby Gastech themselves, cannot be refunded & any fees taken for purchase payment from a third party financial institution from the initial purchase will also be deducted prior to a refund being given.

If you have opened the box to examine the product & accessories it must have been done in a way without damaging the box or packaging and must be re-sealed as received, in a re-saleable condition.

If an order is cancelled, after the seller has already paid its suppliers, then a refund is issued after the seller’s supplier refunds the seller. Supplier’s returns policy dictates when they process the refund. All agreed refunds to the customer will then be paid with a company cheque.

B2: Please contact us prior to returning any goods to request the return and to ascertain the reason for the return of the product(s) & any monies agreed to be refunded or reimbursed will ONLY be issued after we, or the original manufacturer, have received the faulty / unwanted goods back.

B3: Should you need to return any goods please ensure you have taken out any relevant insurance for the return as we cannot be held responsible for any damages or losses caused by the returning courier. If the product arrives back to Derby Gastech & it has been damaged on the return journey making it unable to be re-sold, it will be the customer’s responsibility to claim any monies back from the relevant insurance company. Derby Gastech will provide images of the damage to assist in the customer’s insurance claim.

B4: Upon receipt of the goods we will examine them for any unreported damages, lost manufacturer’s paperwork or accessories and that they are in a re-saleable condition, in their original packaging, before we can issue any form of cheque refund.

B5: We cannot be held responsible for any third party costs if a fire is not suitable for your chimney or flue & we also reserve the right to refuse any returned appliances, after 14 days, unless agreed by both parties.

B6: We do not keep records of credit or debit transactions so all refunds, once the final sum has been agreed by both parties, will be in the form of a Derby Gastech Ltd company cheque to the original purchaser only.

B7: Refunds will be given only after the above returns policies have been totally adhered to & the goods have been inspected by our returns department.

B8: You will receive the agreed amount of refund, in cheque form, within 28 days upon receipt of returned goods providing that the appliance & packaging are in the condition stated previously & are in a re-saleable condition.

B9: If goods are returned in a condition that are deemed to be “unable to re-sell”, as new, we will be unable to accept the returned item(s) & they will be returned, if requested, to the original purchaser at their own cost.


C1: Should the appliance develop a fault please initially refer to the fault finding / troubleshooting section in the manufacturer’s instructions to see whether you are able to resolve the problem yourself (e.g. Blown fuse on plug with electric fire, battery flat on remote control etc).

C2: If the fire is still WITHIN the particular manufacturer’s guarantee period please contact us to arrange a prompt, free, visit from a service engineer from that relevant fire manufacturer. If the goods are found not to be faulty and the problem is to do with the installation etc, the manufacturers have the right to incur a call-out charge to the customer. Any costs then incurred must then be resolved between the customer & there own engineer.

C3: All appliances are covered by the terms & conditions of the manufacturer’s guarantee – This will be stated on the product page of the relevant item. Their guarantee will exclude any faults caused by misuse, damage, accident, neglect or normal wear & tear.

C4: FLAVEL gas fires offer a 7 year guarantee on the provision that the gas fire has been annually serviced & the flame failure device has been replaced & a receipt from the customers own Gas Safe engineer verifies this. Please refer to FLAVEL directly for their terms & conditions.

C5: ALL gas fires produce some levels of carbon soot which can be created when the flame hits the fuel bed. This can be more apparent on lighter coloured fuel beds or “Pebbles / Driftwood”. This is NOT a fault & is totally HARMLESS. The soot will burn off as soon as the fire is re-ignited. This can be reduced by carefully rearranging the “coals” or “pebbles” so that flame tips are not hitting corners of the “coals” or “pebbles” and also the occasional removal & gentle brushing to remove the carbon soot. We cannot be held responsible for any losses or damages should this occur.


D1: We adhere to strict security procedures in the storage & disclosure of any information you have given us & under the DATA Protection Act you are able to contact us at any time to disclose any information that we hold about you specifically.


E1: In the unlikely event that you wish to complain about the services you have received from ourselves please contact us in writing or via e-mail:

Customer Services Department,

Gas & Stoves,

3, Dover Court,

Burton on Trent,


DE13 0SP

email: derbygas.harris@btconnect.com

We will endeavor to address your concerns within 5 working days upon receipt of the complaint.

All above terms & conditions will not, in any way, affect your statutory rights.